Refund policy

Damaged, defective or wrong items
If an item arrives damaged, defective or isn't what you ordered, we'll send a replacement or refund you. You don't need to send it back.
- Email snoutandsettle@yahoo.com within 7 days of delivery with your order number and photos of the problem (a short video helps if photos don't show it).
- Missing parts are resent. Minor cosmetic issues that don't affect use may get a partial refund.
- A damaged outer box alone, with the item fine inside, isn't eligible.
- Orders marked delivered by the carrier aren't eligible for a lost-package claim unless the carrier confirms it wasn't delivered.

Change of mind
Because our products ship from our supplier's warehouse, we can't accept returns for a change of mind, wrong size ordered, or if you simply don't like the item. Please check sizes in the product description and photos before you order, and email us if you have questions.